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Please note that all orders for shoes and clothing are made specifically on the basis that we have to order the item as a special order from our distributors. As such please be very sure of the size you order as we will not refund payment for shoes or clothing orders. By placing your order you agree to these terms.
Ordering Online
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We try to make sure that the prices on our website are accurate, however, we will need to validate the price before we process your order. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order.
We accept all major credit and dedit card payment and Paypal.
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Delivery Schedule
Delivery in the UK mainland is normally within 7 days and to other destinations within 7-10 days. Some larger equipment such as home gym equipment, cycles and other such might take up to 10 days. Every effort is made to keep to this schedule however in certain cases items that are ordered are out of stock and have to be back ordered. In these circumstances delivery may take up to 21 days. Our delivery days are from Monday to Fridays. Orders taken on Saturdays and Sundays will be processed the following Monday, Bank holidays excepted. WE NOW ALSO DELIVER SUPPLEMENTS TO THE USA EUROPE AND WORLDWIDE.
If your order consists of large or bulky items such as multi gyms, benches or likewise all deliveries are to the UK ONLY and to ground floor level only and we cannot guarantee that our carriers will deliver to an upstairs location. Due to the size of some delivery vehicles we MUST be informed of ANY restrictions regarding access for the delivery vehicle. This includes but not limited to steps, any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery.
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Credit Card Security
All credit/debit card transactions made on this web site are handled on a secure server and are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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How To Contact Us
To contact us please complete the contact form or telephone +44 (0) 5601 625 904 (our telephone lines are open from 10am to 4pm GMT) or write to us at Unit 16, 32 Dalston Lane, London E8 3AU
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Privacy Policy
We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
We are covered by the UK Governments Distance Selling Regulations and as such all our customers are entitled to a refund of the cost of goods supplied excluding postage and packaging provided that within seven days of receiving the goods they:
1. Provide us with written notice of cancellation.
2. Return the goods postage paid to us unopened in its original packaging
3. If goods are not received on delivery and are not subsequently collected from your local postal depot a charge of £7.50 will be made to cover costs of goods being returned to us.
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